1.1 You have 14 days from the date to cancel the contract and return the goods at your cost and receive a full refund of the purchase price. If the period of 14 days has expired, we cannot offer you a refund. We will not refund shipping costs.
1.2 To process the refund, we require a receipt, purchase order or other proof of purchase. Without this evidence, we will not issue a refund.
1.3 You will only be entitled to a refund if the product is defective, unopened and within its original packaging and unused.
1.4 You must return the goods to us without delay and in any event within 14 days. It is your responsibility to make sure you take reasonable care of the goods you intend to return.
1.5 We reserve the right to test the product before we authorise a refund or replacement. For UK orders we will not be responsible for the cost of outbound delivery. The return shipping fee is your responsibility unless the return is a result of our mistake.
1.6 We will pay the refund within 14 days when we receive the goods returned to us along with your reason why the item is being returned. If the goods are found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
1.7 For the avoidance of doubt, sale or clearance items cannot be returned.
1.8 Please note - Any items ordered inerror/not wanted will be subject to a 20% restocking fee if refunded within 14 days (called "Adjustment fee" in the credit memo)