Authorised Hikvision UK Distributor & Wholesale Partner

Genuine UK Hikvision from an authorised partner you can check.

We're an authorised Hikvision UK partner. Our partner ID is HIK00123761, and you can check it on Hikvision's own website. We supply genuine UK-spec Hikvision and HiLook equipment from our warehouse and trade counter in Wolverhampton, West Midlands. We ship to England, Scotland and Wales. You get trade accounts, UK technical support and Hikvision UK's manufacturer warranty. Hikvision is a trade product, so prices show to trade account holders when logged in.

On this page: Verify our status · Why buy from an authorised partner · Hikvision ranges we supply · Trade accounts · Technical support · Collection and delivery · Hikvision's statement on authorised partners · FAQs

How do I check you're authorised?

Hikvision UK publishes a list of the companies it authorises to sell its products. To check us, open Hikvision UK › Partners › Channel Partners and enter our partner ID HIK00123761. If a supplier can't give you an ID that Hikvision's site confirms, they aren't authorised, whatever their website says.

Why does it matter where I buy Hikvision?

• Genuine UK stock. Our Hikvision comes through Hikvision UK's authorised distribution channel: UK-market models and firmware, English menus, UK power supplies, and compatibility with Hik-Connect and Hikvision UK's cloud services.
• Manufacturer warranty that is honoured. Hikvision UK's warranty applies only to products sold through authorised partners. Units bought from unauthorised online sellers may be grey imports or re-flashed, and Hikvision UK will not repair, replace or support them.
• Project registration and project pricing. As an authorised partner we can register larger projects with Hikvision UK and pass on project pricing to trade customers.
• Someone to call. Our technical team is in Wolverhampton, not a marketplace inbox. See technical support.

Which Hikvision ranges do you supply?

We list the full Hikvision UK range: more than 1,300 Hikvision products and the complete HiLook by Hikvision range. We keep the popular lines in stock. Start with the range guides. Each one explains a product family and links to every model:

• IP cameras — ColorVu colour night vision, AcuSense human/vehicle detection, DarkFighter low-light, PanoVu, PTZ and ANPR. Guides: IP camera buying guide · ColorVu explained · DarkFighter explained.
• Recorders — NVRs and Turbo HD DVRs with AcuSense. Guides: NVR buying guide · DVR buying guide · Which Hikvision NVR do I need?
• Video intercom and door entry — IP and 2-wire door stations, indoor stations, KD8 modular panels for flats. Guide: Hikvision video intercom buying guide.
• Access control — door controllers, card readers and keypads, MinMoe face terminals.
• Intruder alarms — AX PRO wireless alarm panels, kits, PIRCAMs and detectors. Guide: AX PRO buying guide.
• HiLook by Hikvision — the value range for homes and small businesses, all 197 products listed: HiLook range · HiLook ColorVu 3.0 explained · Which HiLook NVR do I need?
• Decoding a model number — Hikvision model numbers explained.

Browse everything: all Hikvision products.

Can I get a trade account?

Installers, electricians, integrators, facilities and property companies and resellers can apply for a trade account. Trade account holders see Hikvision pricing on every product page when logged in, get project pricing on larger jobs, and can collect from the counter or order for delivery. We confirm new accounts by email. Not trade? You can still buy from us. Call 01902 902251 or email sales@zenithsecurityco.co.uk for a quotation.

Do you offer technical support?

Before you buy, our UK-based technical team will plan a system with you: cameras, recorder, storage, PoE (one cable for power and picture), intercom and access control. After you buy, we help with Hik-Connect set-up, NVR configuration, firmware and fault-finding. Common questions are answered on our technical support page. Step-by-step fixes for Hikvision passwords, Hik-Connect offline, hard drives and firmware are on our Hikvision support page.

Can I collect, or do you deliver?

Trade counter and showroom	Zenith Security Co., Unit 3, Park View Centre, 243 Dudley Road, Wolverhampton, West Midlands, WV2 3JU — showroom page
Opening hours	Monday to Friday 9:00am – 4:30pm · Saturday 10:00am – 4:00pm · Sunday closed
Phone / email	01902 902251 · sales@zenithsecurityco.co.uk
Delivery	We ship nationally and daily from our multi-million pound warehouse in Wolverhampton. Orders placed before 2:30pm are normally dispatched within 1-2 working days to England, Scotland and Wales. We do not currently ship to Northern Ireland; see the West Midlands supplier page for local collection and delivery.

What does Hikvision UK say about authorised partners?

The following is Hikvision UK Limited's published guidance to customers, reproduced so you can see the manufacturer's own position.

Hikvision UK Limited only sells products through our authorized distribution partners. We value all of our industry partners and are proud of the relationships we have developed to help expand the use of our innovative video surveillance products and solutions. Our authorized Hikvision distribution partners have committed to serve as a link across the UK and Ireland value chain by providing excellent pre- and post-sale customer service.

Unfortunately, not every organisation currently selling Hikvision products has been authorised by Hikvision UK. There are possibilities that un-authorised dealers may sell counterfeit, used, or damaged products, which may have been altered with modified firmware and as such will not work or continue to work with legitimate products supplied through authorised channels. As per our company policy, Hikvision manufacturer's warranty will be void, since the product is no longer in original factory condition, and Hikvision offices will not provide any support or assistance with these products.

Please be informed that the authorised Hikvision UK distribution partner is officially entitled to describe itself as "Authorised Distributor", "Authorised Sub-Distributor" or "Authorised Resellers" and allowed to use the following protected branded logos. Hikvision does not allow anyone or consider them authorised to sell our products on open internet platforms such as eBay, Amazon, Aliexpress, Snapdeal etc.

Before purchasing Hikvision products from an organisation, all customers should satisfy themselves that the company is "authorised". The benefits of buying through authorised partners are clear. Authorised partners are backed by local sales and engineering support; are supported by a local tech support hotline from 9am to 5pm; offer guaranteed products backed by manufacturer's warranty; offer project registration and project discounts; and offer free of charge Hikvision Certified Academy training. Unauthorised dealers cannot offer sales or engineering support; do not offer technical support; in most cases are not offering products made for the UK market; falsely claim to offer warranty through Hikvision UK; do not offer project registration or discounts; and do not provide any training from Hikvision UK.

If you have any questions or concerns about the official status of your Hikvision partner before your purchase, please contact Hikvision UK Customer Service at sales.uk@hikvision.com, who can confirm their official status.

Frequently asked questions

How do I verify that Zenith Security Co. is an authorised Hikvision partner?

Go to Hikvision UK's channel-partner page (hikvision.com/uk → Partners → Channel Partners → Wholesalers), enter our partner ID HIK00123761, and Hikvision's own site confirms our status. Do not rely on a logo on a website — check the ID.

Is your Hikvision stock genuine UK stock with a UK warranty?

Yes. Everything we sell is bought through Hikvision UK's authorised distribution channel, is UK-market firmware, and carries Hikvision UK's manufacturer warranty. Grey-market or imported units may have modified firmware and Hikvision UK will not warrant or support them.

Why is there no price on Hikvision products?

Hikvision is a trade product. Pricing is shown to trade account holders when logged in; anyone else can call 01902 902251 or email sales@zenithsecurityco.co.uk for a quotation, including project pricing on larger jobs.

Who can open a trade account?

Installers, electricians, integrators, facilities and property companies and other businesses buying security equipment for their own use or for resale. Apply online at zenithsecurityco.co.uk/trade-customer and we will confirm your account by email.

Do you offer technical support on Hikvision equipment?

Yes. Our UK-based technical team helps before the sale — specifying cameras, recorders, storage, intercoms and access control — and after it, including Hik-Connect, NVR and firmware questions.

Do you deliver nationally or only around Wolverhampton?

Both. We ship nationally and daily from our multi-million pound warehouse in Wolverhampton, West Midlands, to England, Scotland and Wales, or you can collect from our trade counter and showroom at Unit 3, Park View Centre, 243 Dudley Road, Wolverhampton WV2 3JU. We do not currently ship to Northern Ireland.

Questions? Call us on 01902 902251.