This website is operated by Zenith Technology Distributors Limited T/A Zenith SecurityCo. Unit 3, 243 Dudley Road, Wolverhampton, WV2 3JU, England.
By visiting our site and/purchasing something from us, you engage in our services and agree to be bound by the following Terms and Conditions, including those additional Terms and Conditions and polices referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to abide by the terms of this agreement, you are not authorised to use or access the website and its services. We reserve the right to refuse service to anyone for any reason at any time.
This website and the use of it are governed by English law and English courts shall have exclusive jurisdiction over any disputes which arise from this website.
Please read through the conditions carefully before using this website and retain a copy safely for your future reference. If you are not clear on any of the terms and conditions, please contact us by telephone or contact our customer support centre by email at email@example.com before placing an order.
Zenith SecurityCo. undertakes no obligation to update, amend or clarify information on the website. There is no guarantee that the information made available on this website will always be accurate, complete or current. It is your responsibility to check if any changes have been made to this website before you place your order. The information on this website is provided for general information only and should not be relied upon for making decisions without obtaining professional advice.
At times, there may be information on our website that contains typographical errors, inaccuracies or omissions that relate to product descriptions, pricing, product, shipping charges availability, promotions and offers. Zenith SecurityCo. reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on this website is inaccurate at any time without prior notice to you (including after you have submitted your order).
Zenith SecurityCo. cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website. Third party links on this website may direct you to third-party websites that are not connected to Zenith SecurityCo. Please review carefully the third parties policies before completing any transactions. The access and use of third party services are governed solely by the Terms and Conditions of such third party services and you irrevocably waive any claim against Zenith Technology Distributors Limited T/A Zenith SecurityCo. with respect to such other services. Any reliance on the material on this website linked to third parties is at your own risk, as Zenith SecurityCo. cannot accept any responsibility, and its agents and employees, will not be liable for any losses from use of this website.
We are not responsible for content residing on the website. In no event shall we be held liable for any loss of any content. It is your sole responsibility to maintain appropriate backup of your content.
1 OUR CONTRACT
1.1 These Terms and Conditions govern the supply of goods sold by Zenith Technology Distributors Limited T/A Zenith SecurityCo. (No. 11476411) of Unit 3, 243 Dudley Road, Wolverhampton, England, WV2 3JU referred to as (Zenith SecurityCo./us/we/our) to the customer (you/your). Our VAT number is GB 31 11 17 072.
1.2 Any order placed by you and purchases of goods from us (this includes by email, telephone, in store or via our website) are subject to acceptance by us and each sale of goods will be subject to these Terms and Conditions, by delivery of the goods to you, at which point a legally binding contract is constituted between you and us. No order submitted by you shall be deemed to be accepted by us unless and until confirmed by email or in writing by us. For the avoidance of doubt, an acknowledgement of your order and processing of your payment such as (sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.
2. AVAILABILITY AND ORDER PROCESS
2.1 All goods are subject to availability. We will always attempt to hold sufficient stock to meet all orders and purchases; however, if we have insufficient stock to supply or deliver the goods ordered and you have paid for the stock, we will attempt to contact you to ask you how you wish to proceed. If we are unable to reach you we reserve the right to cancel your order and if your order is cancelled, we will refund the amount you have paid for the goods.
2.2 Any orders placed by you and purchases of goods by you from us, are subject to acceptance by us. Once you have placed your order we may not to accept your order or purchase for any reason, and in those circumstances, we will not be liable to you or any other third party.
2..3 It is your responsibility to check your order is correct before you process your payment to us. 2.4 We reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age restrictions for certain goods.
2.5 To conform with applicable statutory EC requirements, we reserve the right to make changes in the specification of the goods.
3. PRICE OF THE GOODS/SERVICE AND PAYMENT
3.1 When you submit your order, the price you pay for the goods you order is set out on our website. Prices for our products are subject to change without notice.
3.2 We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
3.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
3.4 Prices are shown in £sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges.
3.5 There may be occasions where errors may occur and goods may be either incorrectly priced or described, in these circumstances we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors. At our discretion we will either cancel your order and refund the price you have paid or we may contact you and ask you whether you wish to continue with the order. If we are unable to contact you or you do not wish to continue with the order, we will cancel your order and refund the price you have paid. If your order is cancelled without your consent, it is your responsibility to replace/reconfirm your order or contact us as soon as possible to inform us how you wish to proceed.
3.6 Payments can be made by credit or debit cards or by Paypal, by completing the relevant details on our website. We also accept bank transfers and further information can be provided upon request.
3.7 By using a payment card or Paypal account you confirm that the payment card/account you confirm and undertake that the information contained within the order is true and accurate, the payment card/account being used is yours and; by using the payment card/account to pay for your order or purchase, you confirm that the payment card/account being used is yours or that you are authorised to use it and you authorise us to deduct from the payment card/account the full price of the goods and all other payments which may become due to us under the contract.
3.8 For the avoidance of doubt, before any order can be processed, we must receive payment for the whole of the price of the goods you order and purchase, and any delivery charges that may apply to the goods. If we do not receive full payment of the goods, we reserve the right to cancel the order or suspend any further deliveries to you. This does not affect any other rights we may have.
3.9 We cannot be responsible for any losses you may incur in transmitting information to us via our website or by email. Any such loss shall be entirely your responsibility.
3.10 If you are a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you (including Trade UK cards) and we are not bound by any individual order limit you may impose on your employees.
4 GOODS OR SERVICES
4.1 Certain goods or services may be available exclusively online through the website. These goods or services may have limited quantities and are subject to return or exchange only according to our return policy.
4.2 We have made every effort to display as accurately as possible the colours and images of our goods that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
4.3 We reserve the right, but are not obligated, to limit the sales of our goods or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any goods or services that we offer. All descriptions of goods or goods pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any goods at any time. Any offer for any goods or service made on this site is void where prohibited.
4.4 We do not warrant that the quality of any goods, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
5 DELIVERY, SHIPPING, RISK AND INSPECTION OF GOODS
5.1 We intend to ship all goods to you within 3 business working days, once your payment is received. We cannot be held responsible for delays beyond our control and we will arrange to contact you if we reasonably foresee any delay. If we are unable to deliver the goods within 3 business working days we will contact you to arrange an alternative delivery date.
5.2 If you order a bulk of goods and we are unable to make delivery of the whole order but are able to deliver part, we will contact you to inform you of this before we arrange to ship out any goods to you, and will put in place with you an agreement to deliver the remainder of the goods by a mutually agreed date.
5.3 You must ensure that the address details provided are accurate and do all that you reasonably can to enable delivery to take place at the given time and place.
5.4 If you have changed your mind about the order, you may still have to take delivery of the goods as we endeavour to dispatch the goods as soon as the order is placed. It is your responsibility to check your order carefully and contact us as soon as possible if you wish to cancel or amend your order (however, as stated this cannot be guaranteed as the goods may already be packaged and dispatched out to you on the same day of the order being placed).
5.5 If you delay delivery, or delivery fails because you have not taken appropriate steps, it is your responsibility to re-arrange delivery and or contact us to re-arrange delivery if the goods have been sent back to us by the carrier. The cost of any redelivery shall be borne by you and not us.
5.6 Once the goods have been delivered in accordance with your delivery instructions, you are responsible for the goods not us and it is your responsibility to check the goods carefully. Risk of loss and damage of goods passes to you on the date when the goods are delivered to you or left with a person or place nominated by you.
5.7 Goods supplied to you are not for resale.
6 CANCELLATION RIGHTS, RETURNS AND REFUND POLICY
6.1 You have 14 days from the date to cancel the contract and return the goods at your cost and receive a full refund of the purchase price. If the period of 14 days has expired we cannot offer you a refund. We will not refund shipping costs.
6.2 To process the refund, we require a receipt, purchase order or other proof of purchase. Without this evidence, we will not issue a refund.
6.3 You will only be entitled to a refund if the product is defective, unopened and within its original packaging and unused.
6.4 You must return the goods to us without delay and in any event within 14 days. It is your responsibility to make sure you take reasonable care of the goods you intend to return.
6.5 We reserve the right to test the product before we authorise a refund or replacement. For UK orders we will not be responsible for the cost of outbound delivery. The return shipping fee is your responsibility unless the return is a result of our mistake.
6.6 We will pay the refund within 14 days when we receive the goods returned to us along with your reason why the item is being returned. If the goods are found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
6.7 For the avoidance of doubt, sale or clearance items cannot be returned.
6.8 Please note - Any items ordered inerror/not wanted will be subject to a 20% restocking fee if refunded within 14 days (called "Adjustment fee" in your credit memo)
7 WARRANTY AND MANUFACTURERS WARRANTY
7.1 All goods are sold with 12 months warranty and sold on a return to base warrant.
7.2 You are responsible to arrange and pay for delivery cost under return to base warranty (this includes returning to us or directly to the manufacturer). Some of our goods are sold with a manufacturer’s warranty, and this will be set out under the goods you purchase. Manufacturer’s warranties will be valid subject to the Manufacturer validating your warranty at the time of return.
7.3 For the avoidance of doubt, manufacturer warranties are not available on accessories (i.e. cables, power supplies, connections and monitors etc.).
7.4 Some of our goods may feature an extended manufacturer’s warranty. These goods need to be registered in accordance with the product documentation, and this is your responsibility not ours.
8 EVENTS BEYOND OUR CONTROL, LIABILITY AND INDEMNITY, ACCOUNTS AND MEMBERSHIP
8.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability. In each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of government, and imposition or restrictions of imports or exports).
8.2 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misinterpretation, or any other liability which may not otherwise be limited or excluded under applicable law.
8.3 You agree to indemnify, defend and hold harmless Zenith Technology Distributors Limited T/A Zenith SecurityCo. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
8.4 For the avoidance of doubt, we will not pass your personal information to any third party without your permission. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
8.5 If you create an account on the website you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorised uses of your account or any other breaches of security. We will not be liable for any acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this contract or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our services. We may block your email address and internet protocol address to prevent further registration.
9 PROHIBITED USES
9.1 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
10 THIRD PARTY RIGHTS
10.1 A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
11 INTELLECTUAL PROPERTY
11.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
11.2 You agree and acknowledge that the material and content contained with this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of such material and content.
12.1 In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms and conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
13 CHANGES TO TERMS AND CONDITIONS
13.1 You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for change. Your continued use of or access to our website of the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
14 ENTIRE AGREEMENT
14.1 The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the conditions constitutes the entire agreement and understanding between you and us and govern your use of the conditions, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Conditions. Any ambiguities in the interpretation of these Terms of Conditions shall not be construed against the drafting party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
14.2 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
14.3 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
14.4 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
CONTACTING US If you have any questions about the agreement, please contact us. The document was last updated on 1st January 2019. You may host your policy with us by linking it directly from your website to ensure disclosures are up to date.