Hikvision support in Wolverhampton, from an authorised Hikvision partner. If your Hikvision NVR, DVR, camera or intercom has a fault and you're in or around Wolverhampton, you can ring our technical line, book a remote session, or call in at our trade counter on Dudley Road. Step-by-step fixes for every common fault are in our full Hikvision support guide.
Hikvision help in Wolverhampton
Phone:01902 902251. Have the model number and serial number ready; both are on the label on the device.
Remote session: for network jobs such as remote viewing and Hik-Connect, book a session on our support page and we'll work through it with you on your Windows PC.
Trade counter: Unit 3, Park View Centre, 243 Dudley Road, Wolverhampton WV2 3JU. Monday to Friday 9:00am–4:30pm, Saturday 10:00am–4:00pm, closed Sunday. Please call before you set off.
The counter is on the A459 Dudley Road, south of the city centre, with parking on site. It is close to Bilston, Wednesfield, Willenhall, Walsall, Dudley, West Bromwich and Tipton. We've been supplying CCTV and security equipment since 2012, and as an authorised Hikvision partner we have a direct line to Hikvision's own technical support for the faults that need it.
Quick fixes for common Hikvision faults
Forgotten password: there's no default password on current equipment. Use the security questions, reserved email or GUID file, or a SADP reset request. How to reset a Hikvision password.
Hik-Connect shows "device offline": check Platform Access is enabled and online, and set DNS to 8.8.8.8. Full Hik-Connect checklist.
Hard drive "Uninitialized" or "Abnormal": initialise a new drive under Storage; replace a failing one. Hard drive fixes.
Cameras live but not recording: check the drive status, overwrite and the recording schedule. Recording checklist.
If a drive, camera or recorder needs replacing, we can usually supply it from stock the same day. We fit and format surveillance hard drives before you collect, so the recorder works straight away. For the full range, see our Hikvision CCTV supplier in Wolverhampton page. Installers can apply for a trade account for trade pricing. Outside the area? We ship nationally to England, Scotland and Wales: orders placed before 2:30pm are normally dispatched for delivery within 1–2 working days.
Faulty equipment and returns
If a Hikvision product bought from us develops a fault, call 01902 902251 with the model, the serial number and a short description of the fault. We'll check it isn't a setting first, then take you through the return.
Need someone on site?
We're a supplier, not an installer. If you need an engineer at the property, we can recommend a qualified trade installer depending on your requirements and area. See how our installer recommendations work.
Common questions
Can I bring my Hikvision recorder to your Wolverhampton counter?
Call 01902 902251 first. Many faults can be sorted over the phone or in a remote session, and we'll tell you if it's worth bringing the equipment in.
Do you come out to fix Hikvision systems in Wolverhampton?
No. Support is by phone, remote session and at the trade counter. If you need someone on site, we can recommend a qualified trade installer.
Can I collect a replacement drive or camera today?
Usually, if it's in stock. Call before you set off and we'll have it ready.
