Applies to: HiLook by Hikvision DVRs, NVRs and IP cameras that support Cloud P2P, viewed with the HiLook app on Android or iOS. Menu names change between app versions and recorder firmware, so treat the paths below as a guide.
Quick answer: Install the HiLook app (it used to be called HiLookVision) from Google Play or the App Store and create an account. On the recorder, switch on Cloud P2P and set a verification code. In the app, tap +, scan the QR code on the recorder's screen or label, enter the verification code, and live view opens.
The HiLook app is Hikvision's free mobile app for HiLook equipment. It gives you live view, playback of recordings and motion alerts on your phone. It connects through Cloud P2P, which links the app to your recorder using its serial number, so you do not need to open ports on your router.
Before you start
The recorder or camera connected to your router with a network cable and working internet access
The device admin password
A phone on Android or iOS with the HiLook app installed from the official store
A monitor connected to the recorder, or the label on the device showing its QR code and serial number
Step 1: Switch on Cloud P2P on the recorder
On the recorder's local menu, open the network settings. On many HiLook models Cloud P2P is under Configuration > Network > Platform Access; on others it is shown as Cloud P2P.
Tick Enable and accept the terms if asked.
Set a verification code if prompted and write it down. The app asks for it later, and it is used to encrypt your video.
Apply, wait a minute, and check the status reads Online.
Step 2: Create an account and add the device
Open the HiLook app, choose United Kingdom as your region and create an account with your email address or phone number.
Tap + (usually top right) and choose Scan QR code.
Scan the QR code on the recorder's Cloud P2P screen or on the device label. You can type the serial number by hand instead.
Enter the verification code from Step 1 when asked.
Give the device a name you will recognise, such as "Shop DVR", and save.
Tap a camera to start live view.
Step 3: Set up alerts
On the recorder, make sure motion or line-crossing detection is switched on for the cameras you want alerts from, and that the alarm action includes notifying the platform or surveillance centre.
In the app, open the device settings and switch on alarm notifications.
Allow notifications for the HiLook app in your phone's settings. On Android, turn off battery saving for the app; on iPhone, check Focus modes.
Viewing on a PC
HiLook also publishes a free HiLook client for Windows, available from HiLook's own support download page. Add the recorder by its IP address on your network, or through your HiLook account.
Troubleshooting
Problem
Likely cause
What to try
QR code will not scan
Glare or a small code on screen
Move closer, reduce glare, or type the serial number
Device shows offline
Cloud P2P off, or the recorder has no internet
Check Cloud P2P status reads Online and the network cable is in the router
Asked for a verification code you do not know
Code set during installation
Read or reset it on the recorder's Cloud P2P screen
Live view is slow or stops
Low upload speed at the site
Switch live view to the sub stream (SD) in the app
No alerts
Detection off, or the phone is blocking notifications
Check detection and alarm actions on the recorder and notification permissions on the phone
Questions
Is the HiLook app the same as HiLookVision?
Yes. HiLookVision was the earlier name. HiLook's own download page now lists it as the HiLook app.
Is the HiLook app free?
Yes. It is free to download from Google Play and the Apple App Store.
Can I use Hik-Connect instead?
Many HiLook recorders can also be added to Hik-Connect. Check the product page for your model, where we list the supported apps.
Can I add more than one recorder?
Yes. Repeat Step 2 for each recorder or camera.
Can Zenith Security Co. help me set it up?
We are a supplier, not an installer, but we offer technical support by phone and bookable remote setup sessions.
Need a hand connecting the app? Call our technical line on 01902 902251 or book a remote setup session. We supply CCTV equipment from Wolverhampton to homeowners, businesses and installers, with delivery across England, Scotland and Wales.
