How to use Pyronix InSite UDL software with Enforcer and Euro 46 panels

Applies to: Pyronix InSite UDL software (UK InSite v11.5b at the time of writing) with Enforcer V10 and Euro 46 V10 panels, plus PyronixCloud and the Pyronix end-user app. Screens differ between software versions and panel firmware.

Quick answer: InSite is Pyronix's PC upload/download (UDL) software for programming and diagnosing Pyronix panels. Download it from Pyronix's InSite page. For a cloud connection, set Download by to Cloud on the panel, note the System ID and set a System Password. Then enter the same System ID and System Password in InSite, set Dial Out Mode to Cloud and dial. If a Site Name is set on the panel, it must match exactly in InSite.

Pyronix InSite is installer software for remote programming, diagnostics and upload/download of panel settings. It connects to the panel locally over RS232, or remotely through PyronixCloud using the panel's WiFi, LAN or GPRS connection.

This guide covers the Enforcer V10 and Euro 46 V10 panels we stock. The menu steps follow the Enforcer programming manual. If a Euro 46 menu looks different, check the manual for your panel.

What Pyronix InSite UDL is, and how it fits with PyronixCloud

Pyronix lists several software products. These are the ones that matter for remote servicing:

InSite: Windows PC software for remote programming, diagnostics and upload/download. This is the UDL tool installers use.
PyronixCloud: the gateway between the panel, InSite and the end-user app. Pyronix says no static IP address and no port forwarding are needed. It is sold as an annual subscription.
InSite Pro Cloud: Pyronix's newer browser-based platform, described as the next generation of PyronixCloud and InSite.
HomeControl2.0: the end-user app for iOS and Android that Pyronix now promotes. Check with Pyronix that it supports your panel and firmware.

Before you start

A Windows PC. Pyronix's upgrade notes refer to an Insite2002 folder in C:/Program Files (x86). The download page does not list system requirements.
The panel's engineer code.
For a cloud connection, a comms path to PyronixCloud. The Enforcer V10 has DIGI-WIFI built in. The Euro 46 V10 needs a DIGI-WIFI, DIGI-LAN or DIGI-GPRS+SIM module, or an Enforcer can use a DIGI-LAN or DIGI-GPRS+SIM module instead of WiFi. With GPRS, the SIM must be enabled for GPRS data with the correct APN.
A PyronixCloud account, created at pyronixcloud.com.
For a local connection, an RS232 link from the PC COM port. We do not stock UDL or RS232 leads, so check the manual for your panel.
Time to read the release notes. Pyronix asks you to read them before installing.

Step 1: Download and install InSite

Go to Pyronix's InSite page.
Read the release notes for the current UK version.
Click Download Now. The file is hosted on Tresorit.
If you are upgrading, close InSite first. Copy the entire Insite2002 folder to a safe place.
Run the installer. If the upgrade fails, restore the saved folder to go back to the previous version.

Step 2: Set up the panel for cloud downloading

Enter the Engineer menu and go to SET UP DOWNLOADING?.
Set Download by to Cloud.
Write down the SYSTEM ID shown on the display.
Choose a security level of Normal or High. High requires encrypted keys.
Enter a System Password. It is required.
Set Always Poll Cloud to Yes. The manual recommends this.
Set Roving Dial on or off.
Optionally set a UDL Password and Site Name. If you set them, you must enter the same values in InSite.

Step 3: Connect InSite over the cloud

In InSite, click Roving Dial customer (Ctrl+F10).
Set Dial Out Mode to Cloud.
Enter the System ID and the same System Password set on the panel.
Leave System Security Level at low for the first test, as the manual suggests.
Enter the engineer code.
Enter the Site Name only if one is set on the panel.
Fill in Enter Customer In Database As, then click Dial. The Cloud icon turns blue when connected.
Choose Data from Panel to download the panel settings.

Step 4: Connect locally by RS232

On the panel, set Download By to RS232 and enter a UDL password. If you also set a Site Name, it must match InSite exactly.
In InSite, go to Configuration > Modem Settings and choose the RS-232 COM port.
Check the port number in Windows Device Manager > Ports. The RS-232 icon turns green when the port is right.
Open Roving Dial, set Dial Out Mode to RS-232, enter the UDL password, the Site Name if one is set, and the engineer code, then click Dial. The icon turns blue.

If the site uses CSL DualCom

CSL documents an InSite connection via Remote Manager for DualCom Pro and DualCom GradeShift UDL. It uses the Pyronix UDL IP Interface system-tray app (Options > Settings > CSL DualCom) and the CSL Out dial-out mode with the DualCom Connection ID. Where DualCom Pro and GradeShift UDL are both used on the same PC, CSL gives port 11300 for DualCom Pro and 10006 for GradeShift. Bespoke setups may differ, so follow CSL's Pyronix InSite via Remote Manager guide for your setup.

Installer software vs the end-user app

Installers use InSite on a Windows PC, with the engineer code, for full programming and upload/download.
InSite Pro Cloud runs in a browser and adds estates, roles and permissions and remote firmware updates. Pyronix links it to the Enforcer X range. We have not confirmed support for Enforcer V10 or Euro 46 V10, so check with Pyronix first.
End users: Pyronix now promotes HomeControl2.0 as its end-user app. Older V10 panels and product pages, such as the ENF32UK-WE Enforcer V10 panel, specify HomeControl+ or ProControl+. Check with Pyronix which app supports your panel and firmware before the end user installs one.

Good habits

Back up the Insite2002 folder before every upgrade.
Download the panel settings and save the customer record before you change anything.
Keep the System ID, System Password and Site Name on the site record, written exactly as set on the panel.
Prove the cloud link at the low security level first, as the Enforcer manual suggests. Check the manual or Pyronix support before you change the security level.

Troubleshooting

Problem	Likely cause	What to try
Connection fails	Site Name in InSite does not match the one set on the panel (the manual says it must be exactly the same)	Re-enter the Site Name exactly as it is set on the panel.
InSite cannot reach the panel	Wrong System ID or System Password, or Always Poll Cloud not set to Yes	Re-check the System ID on the panel display, re-enter the same System Password and set Always Poll Cloud to Yes, as the manual recommends.
Panel on GPRS never connects	SIM not enabled for data, or wrong APN	Check data and APN settings with the SIM provider.
RS-232 icon does not turn green	Wrong COM port selected	Match the port in Modem Settings to Device Manager > Ports.
CSL route fails	UDL IP Interface not running, or wrong port	Start the interface and check the port against CSL's guide.
InSite will not start after an upgrade	Failed upgrade	Restore the saved Insite2002 folder.

Questions

Where do I download Pyronix InSite, and is it free?

Download it from Pyronix's InSite page at pyronixltd.com/insite, which also hosts the release notes. Pyronix's InSite page does not show a price or licence terms, so check them when you download.

What is the difference between InSite, InSite Pro Cloud and PyronixCloud?

InSite is the Windows PC software for upload/download, programming and diagnostics. PyronixCloud is the gateway that links the panel to InSite and the end-user app without a static IP or port forwarding. InSite Pro Cloud is Pyronix's newer browser-based platform, which Pyronix calls the next generation of PyronixCloud and InSite.

Do I need a PyronixCloud subscription to program the panel remotely?

For the cloud route, InSite reaches the panel through PyronixCloud, which Pyronix lists as an annual subscription. A local RS232 connection does not use the cloud, and sites with CSL DualCom can also connect through CSL's Remote Manager route. Check current terms with Pyronix.

Why does InSite say the cloud connection failed?

The most likely causes are a Site Name that does not match the panel exactly, a System ID or System Password that differs from the panel, or a panel with Always Poll Cloud not set to Yes (the manual recommends Yes). For GPRS, also check the SIM is enabled for data with the correct APN.

Can I program a Pyronix panel by RS232, and which lead do I need?

Yes. The Enforcer programming manual describes a direct RS232 connection from the PC COM port, with Download By set to RS232 on the panel. We do not stock UDL or RS232 leads, so check the manual for your panel for the correct lead.

Which app does the end user need: HomeControl2.0, HomeControl+ or ProControl+?

Pyronix now promotes HomeControl2.0 as its end-user app. Older V10 panels and product pages specify HomeControl+ or ProControl+. Check with Pyronix which app supports your panel and firmware before the end user installs one.

Can I move a Honeywell Galaxy site to Pyronix using RSS data?

We have not found any Pyronix documentation for importing Galaxy RSS files into InSite. Plan it as a new installation and program the Pyronix panel from scratch.

Do you install Pyronix systems or issue software licences?

No. Zenith Security Co supplies Pyronix panels, kits and comms modules from Wolverhampton. We do not install systems or issue software licences. Installers can open a trade account, and end users who need an engineer can use our find an installer page.

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Stuck connecting InSite to your panel? Call us on 01902 902251 or email sales@zenithsecurityco.co.uk with product questions. We supply Pyronix panels, kits and comms modules from Wolverhampton. Installers can apply for a trade account for trade pricing. Need an engineer? See find an installer.