Alarm remote servicing & programming software
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Applies to: intruder alarm panels from Texecom, Dahua (AirShield), Hikvision (AX PRO), Ajax, Pyronix, Visonic and Honeywell Galaxy. Software names, versions and screens differ between versions, so always check the manufacturer's download page.
Remote servicing software lets an installer program, check and update an alarm panel without standing next to the keypad. Some tools connect by cable or a local link. Others work through the manufacturer's cloud, often with the customer approving access in their own app.
This page compares the tools for the alarm brands we stock and links to a step-by-step guide for each one. Use it to work out which software matches your panel before you download anything.
Before you start
- Note the make and model of the alarm panel or hub. The software is brand-specific.
- Check whether you are the installer or the end user. Most of these tools are for installers. End users commonly use a separate app.
- Download software only from the manufacturer's official site, and check the download page for the current version.
- Have the details your guide asks for ready, such as panel codes, account logins or the hub ID.
Comparison: installer software by brand
| Brand | Software | Connection type | Who it's for | Guide |
|---|---|---|---|---|
| Honeywell Galaxy | Remote Servicing Suite | See the guide | See the guide | Galaxy guide |
| Texecom (Premier Elite, Ricochet) | Wintex UDL, Texecom Cloud | USB-Com, ComIP or SmartCom | Installers | Wintex guide |
| Dahua AirShield | DoLynk Care | Remote, with the customer approving access in the DMSS app | Installers (customers approve in DMSS) | DoLynk Care guide |
| Hikvision AX PRO | Hik-Partner Pro (formerly Hik-ProConnect) | Remote, then handed over to the customer's Hik-Connect app | Installers (customers use Hik-Connect) | Hik-Partner Pro guide |
| Ajax | Ajax PRO Desktop, Ajax PRO: Tool for Engineers | Ajax Cloud, hub added by its ID, time-limited access | Installers with a PRO account | Ajax PRO guide |
| Pyronix (Enforcer V10, Euro 46 V10) | InSite UDL, PyronixCloud | PyronixCloud or RS232 | Installers (with end-user app advice) | InSite UDL guide |
| Visonic PowerMaster | Remote Programmer, PM-360 Configurator, Alarm Install, PowerManage | Cable, PSTN, GPRS or broadband | Installers | Visonic guide |
Guides by brand
Honeywell Galaxy: Remote Servicing Suite
Honeywell's remote servicing software for Galaxy panels.
Read the Galaxy Remote Servicing Suite guide
Texecom: Wintex and Texecom Cloud
How to connect Wintex UDL software to Premier Elite and Ricochet panels by USB-Com, ComIP or SmartCom. It covers setting the UDL password, adding panels to Texecom Cloud, updating firmware and fixing common connection problems.
How to connect Texecom Wintex to a Premier Elite panel | Shop Texecom alarms
Dahua AirShield: DoLynk Care
How installers add, hand over and remotely service Dahua AirShield alarm hubs in DoLynk Care, with the customer approving access in the DMSS app.
DoLynk Care for Dahua AirShield: installer setup guide | Shop Dahua alarms
Hikvision AX PRO: Hik-Partner Pro
How installers add a Hikvision AX PRO to Hik-Partner Pro (formerly Hik-ProConnect), configure it remotely and hand it over to the customer's Hik-Connect app.
Hik-Partner Pro for Hikvision AX PRO: installer setup guide | Shop Hikvision AX PRO alarms
Ajax: Ajax PRO Desktop and the Ajax PRO app
How installers download Ajax PRO Desktop and the Ajax PRO: Tool for Engineers app, create a PRO account, add a hub by its ID and request time-limited access to hub settings through Ajax Cloud.
How to set up Ajax PRO Desktop and the Ajax PRO app | Shop Ajax alarms
Pyronix: InSite UDL and PyronixCloud
How to download InSite UDL and connect it to Enforcer V10 and Euro 46 V10 panels over PyronixCloud or RS232. It includes fixes for common connection failures and advice on checking which end-user app suits your panel.
Pyronix InSite UDL and PyronixCloud guide | Shop Pyronix alarms
Visonic PowerMaster: Remote Programmer and PowerManage
An installer guide to Visonic Remote Programmer, the PM-360 Configurator, Alarm Install and PowerManage for PowerMaster panels. It covers UL/DL codes, cable, PSTN, GPRS and broadband connections, and common errors.
How to use Visonic Remote Programmer and PowerManage | Shop Visonic
Questions
Which remote servicing software do I need?
It depends on the make of your alarm panel. Each brand uses its own software, so find your brand in the comparison table and follow its guide.
Can I use one program for every alarm brand?
No. The tools on this page are brand-specific. If you service several brands, you will commonly need each manufacturer's software.
I am a homeowner. Do I need this software?
Usually not. Most of these tools are for installers. End users commonly use a separate app, such as DMSS for Dahua AirShield or Hik-Connect for Hikvision AX PRO. Ask your installer before changing any settings.
Does Zenith Security Co install or program alarms?
No. We are a supplier, not an installer. We sell alarm panels and accessories from Wolverhampton. If you need someone on site, we can recommend an installer through our find an installer page.
Related guides
- Texecom alarm systems guide
- Texecom SmartCom and communicators guide
- Hikvision AX PRO buying guide
- Dahua alarm buying guide
- Dahua DoLynk Cloud Care
- Texecom smart home alarm hub
Stuck connecting to a panel? Call our technical line on 01902 902251 or email sales@zenithsecurityco.co.uk. We supply intruder alarms, CCTV, access control and networking from Wolverhampton. We do not install, but we can point you to an installer through find an installer. Installers can apply for a trade account for trade pricing.
