How to set up Hik-Partner Pro for Hikvision AX PRO

Applies to: Hik-Partner Pro (formerly Hik-ProConnect) mobile client and portal, used with Hikvision AX PRO wireless alarm panels, with notes on AX HYBRID PRO. End users use the Hik-Connect app. Screens differ between app versions, panel firmware versions and regions.

Quick answer: Hik-Partner Pro is Hikvision's cloud platform for installers, with a free app and a web portal. Some services, such as health monitoring and remote maintenance, are paid add-ons in some regions. Register an installer account, create a site, add the AX PRO by QR code or by serial number and verification code, then configure it remotely. When the job is done, hand the site over to the customer's Hik-Connect app. If you will keep maintaining the panel, Hikvision recommends handing over with Share Mode B.

Hik-Partner Pro is the software installers use to manage Hikvision AX PRO alarms remotely. Hikvision describes it as a cloud-based platform for checking the health of customer sites and fixing problems remotely, across video, intrusion, access and intercom. It is the upgrade of Hik-ProConnect (HPC) and also merges in Hik-ePartner. Existing Hik-ProConnect or Hik-ePartner accounts can log in to it, and you will still see the old HPC name on app listings and older guides.

Hik-Partner Pro is for installer admins and installers. The customer uses the Hik-Connect app instead. They arm and disarm the system, accept the site handover and approve or refuse the installer's requests for access. If you only want to use your own alarm, you need Hik-Connect, not Hik-Partner Pro.

Before you start

Check your panel is supported. The Hik-Partner Pro manual covers AX PRO, AX HUB, AX HYBRID and AX HYBRID PRO. Full remote control and configuration applies only to AX PRO and AX HYBRID PRO. AX HUB and AX HYBRID get general management only, such as linkage rules, exception rules and ARC.
We stock the AX PRO 64-zone panel (DS-PWA64-L-WE), the AX PRO 96-zone panel with 4G and dual SIM (DS-PWA96-M-WE), the AX PRO 96-zone kit with keypad (DS-PWA96-Kit2-WE) and the AX PRO Ultra panel with 16 wired zones (DS-PWA96-M2H-WE). The DS-PWA96-M2H-WE is an AX PRO-series panel with wired zones. Check its manual for the Hik-Partner Pro functions it supports.
AX HYBRID PRO (a separate Hikvision range, not listed above): if you also service these panels, note that Hik-Partner Pro cannot silence alarms or bypass zones on them, and keyfobs are the only peripherals it can add.
Have a network connection for the panel: LAN, Wi-Fi or cellular.
Have the panel's QR code, or its serial number and device verification code.
Have a phone or tablet. The current App Store listing needs iOS or iPadOS 16.0 or later, or macOS 13.0 or later on an Apple M1 chip or later. For Android, check the requirement on the Google Play listing.
Use a company email address you control. You choose a country or region when you register, so pick it carefully.

Step 1: Install Hik-Partner Pro and create an installer account

On an iPhone, iPad or Mac, install Hik-Partner Pro (Formerly HPC) from the App Store. The seller is HIKVISION EUROPE B.V. On Android, search Google Play for Hik-Partner Pro and check the publisher before you install. Hikvision's Hik-Partner Pro page has the official product details.
Open the app and register an Installer Admin account. This is the company account.
Select your Country/Region with care. Older Hik-ProConnect guidance says it cannot be changed after registration.
You may be asked to authenticate your company, for example with an authentication code from Hikvision or your distributor. The method depends on your country or region, and you can tap Later and authenticate afterwards.
If you already have a Hik-ProConnect or Hik-ePartner account, log in with it instead. On first login a pop-up tells you about the product upgrade, although it does not appear in some countries or regions.

Step 2: Power the panel and connect it to the network

Power the AX PRO and connect it by LAN, Wi-Fi or cellular, following the quick start guide for your panel.
Note the QR code, or the serial number and verification code, before you close the panel.

Step 3: Create a site and add the AX PRO

Create a Site for the customer.
Tap Add Device. Scan the panel's QR code, or enter the serial number and verification code. Adding by IP address or domain name is also possible, but ARC service needs the panel added through Hik-Connect (P2P).
If the app says the panel is offline or not activated, follow the app's prompts, such as Connect to Network. Older Hik-ProConnect guidance says the app can activate the panel, enable DHCP and enable the Hik-Connect service, asking you to create a verification code.
Hik-Partner Pro checks firmware compatibility. If the panel is not compatible, health monitoring, linkage and remote configuration stay unavailable until you use Add and Upgrade.
Once the panel is added, you can log in to it with your Hik-Partner Pro account. Deleting the panel from Hik-Partner Pro removes that login. On AX HYBRID PRO, the account set on its Device Configuration page is overwritten by the Hik-Partner Pro account.

Step 4: Configure the panel remotely

Enrol the detectors and other peripherals. Accessories such as the DS-PK1-LT-WE touch keypad are covered in the panel manual.
Run a walk test: Maintenance › Device Maintenance › Test › Start Walk Test.
Set daylight saving: System › Configuration › DST.
Change the panel language: System › Configuration › Device Language. This takes several minutes. Do not exit the app, lock the screen, disconnect or power off while it runs.
Upgrade firmware: Maintenance › Device Upgrade. You need upgrade permission for the device.
For user management, communication settings and camera linking, follow the manual for your panel.
Optional: build a template at Home › Remote Batch Config › Templates › Add Template. You can set the ARC protocol (for example SIA-DCS or ADM-CID; the encrypted *SIA-DCS and *ADM-CID variants need an encryption algorithm and secret key), auto arm and disarm times (they cannot be the same) and up to 6 holiday groups, then apply it to several panels. Templates work with AX PRO V1.1.0 and later and with AX HYBRID PRO, in certain countries and regions only.

Step 5: Hand the site over to the customer's Hik-Connect

Choose Transfer if the customer should own the panel. You can request Configuration, Live View or Playback permissions during handover. Hand over by QR code (the customer needs Hik-Connect V5.2.3 or later) or by phone number or email.
Choose Share if you or the ARC should keep ownership. In Mode A you apply for permissions. In Mode B (I Have All Device Permissions) you keep full maintenance rights. The customer needs Hik-Connect V5.4.0 or later.
For panels you or an ARC will maintain, Hikvision recommends Share Mode B. You can then cancel and re-share if the customer's account changes.
After you hand over a site with AX PRO panels, the customer logs in with Hik-Connect and your Hik-Partner Pro account can no longer log in to the panel. When the customer authorises the site (Site Authorization), you can log in again. If an Installer Admin account is authorised, its Installers still cannot log in.

Step 6: Connect an alarm receiving centre (optional)

Go to Site › ARC Service, choose the ARC and tap Authorize.
Enable the service for each device. Only devices added through Hik-Connect (P2P) can use it, and it is not available in every country.
If the site has already been handed over, the customer must authorise it first.
Alarms reach the ARC through Hik IP Receiver Pro. On AX PRO you choose the connection method on the device's Configuration page: Connect Directly or by Hik-Partner Pro Server (direct is tried first), or by Hik-Partner Pro Server only. Disarm the panel before you change it.

Good habits for AX PRO remote servicing

Read Hikvision's current firmware notes before any upgrade. Its August 2025 technical newsletter warned not to upgrade panels on firmware 1.2.9 or earlier to V1.3.0 Build 250430, and said V1.3.1 was planned for those panels.
Expect more Health Check notifications after V1.3.0. From that version the panel reports status changes itself, where before Hik-Partner Pro polled it hourly.
Health monitoring (Exception Center, Scheduled Report and Health Status) is a value-added service. Buy a health monitoring package and switch the service on for each panel to get device health monitoring and exception notifications. It cannot be activated on panels with obsolete firmware.
Keep a secure record of panel credentials. Resetting a device password through Hik-Partner Pro is not supported for AX PRO panels.
Check which value-added services are offered in your region before you promise them to a customer.

Troubleshooting

Problem	Likely cause	What to try
No remote configuration, health monitoring or linkage after adding	Panel firmware is not compatible	Add the panel again with Add and Upgrade
Panel web page shows Hik-Connect offline	Panel network settings cannot reach the internet	Correct the panel's network configuration, then check again
IP address conflict	Another device uses the panel's IP address	Change the panel to a free IP address
Panel web page will not open	Cable or network fault, or the web port was changed	Check the cable and network. Add the port to the address if it was changed
Alarms not reaching the app, iVMS-4200 or ARC	Alarm and tamper notices not enabled	Enable them under Message push
Cannot enter registration mode	Panel is in Hotspot mode	Switch the panel to Station mode
Zone shows offline	Detector battery	Check the detector battery
Old firmware version still shown after an upgrade	Cached page or session	Clear the browser cache and log in again, or log in to Hik-Connect again
Cannot log in to the panel after handover	Site was handed over to the customer	Ask the customer to authorise the site (Site Authorization). Installers under an authorised Installer Admin account still cannot log in
Auto arm, auto disarm or late to disarm not working after a V1.3.0 transfer	Off by default for the Hik-Connect user in transfer mode	In Hik-Connect, enable them at User Management › admin user › System Management › Area Settings
Forgotten panel password	Resetting a device password through Hik-Partner Pro is not supported for AX PRO panels	Contact Hikvision support for your region
Panel will not add and says it is already bound	Commonly, it is still bound to another account	It must be unbound or deleted from that account first

Questions

Is there a Galaxy RSS equivalent for Hikvision AX PRO?

Hik-Partner Pro is the nearest equivalent. It is Hikvision's cloud platform for installers, with a mobile app and a web portal, and it handles remote configuration, walk tests, firmware upgrades and health monitoring for AX PRO. Unlike a PC-based UDL tool, it works through sites, permissions and a handover to the customer.

Is Hik-ProConnect the same as Hik-Partner Pro?

Hik-Partner Pro is the upgrade of Hik-ProConnect and also merges in Hik-ePartner. Existing Hik-ProConnect or Hik-ePartner accounts can log in to Hik-Partner Pro. The App Store listing is still named Hik-Partner Pro (Formerly HPC).

What is the difference between Hik-Partner Pro and Hik-Connect?

Hik-Partner Pro is for installers. It adds and configures panels, runs walk tests and firmware upgrades, and manages many customer sites. Hik-Connect is for the customer, who uses it to arm and disarm, accept the site handover and approve or refuse the installer's permission requests.

Is Hik-Partner Pro free?

The app is free. Hikvision sells value-added services such as health monitoring, remote maintenance, ARC, cloud storage and co-branding, and most are only available in certain countries and regions. Packages and prices change, so check them in the app or Portal before you quote a customer.

Why can I no longer configure the AX PRO after handover?

After you hand over a site with AX PRO panels, the customer logs in with Hik-Connect and your Hik-Partner Pro account can no longer log in to the panel. When the customer authorises the site (Site Authorization), you can log in again. If an Installer Admin account is authorised, its Installers still cannot log in. For panels you will keep maintaining, Hikvision recommends handing over with Share Mode B.

Can I reset a forgotten AX PRO password in Hik-Partner Pro?

No. Hikvision's Hik-Partner Pro manual says AX PRO panels do not support its device password reset function. Contact Hikvision support for your region, and keep a secure record of panel credentials.

Can Hik-Partner Pro send AX PRO alarms to an ARC?

Yes, where the ARC service is available in your country. The panel must be added through Hik-Connect (P2P), and you authorise the ARC from the site's ARC Service page. If the site has already been handed over, the customer must authorise it first. Alarms reach the ARC through Hik IP Receiver Pro. On AX PRO you choose on the device's Configuration page whether it connects directly or by the Hik-Partner Pro server (direct is tried first), or by the Hik-Partner Pro server only.

Do you install AX PRO alarms or sell Hik-Partner Pro licences?

No. Zenith Security Co. supplies Hikvision AX PRO panels and accessories from Wolverhampton. We do not install systems or issue software licences or service packages. Installers can apply for a trade account, and homeowners can ask us to recommend an installer.

Related guides and resources

Hikvision's Hik-Partner Pro page for official documents
Hikvision AX PRO buying guide
Hikvision AX PRO wireless alarms
Find an installer

Need AX PRO panels or accessories? Call us on 01902 902251 or email sales@zenithsecurityco.co.uk. For Hik-Partner Pro account or app problems, contact Hikvision support for your region. We supply Hikvision AX PRO alarms from Wolverhampton, but we do not install them or issue software licences. Installers can apply for a trade account for trade pricing. If you need an engineer, use our find an installer page.