Delivery information
Where we deliver, how fast, and what it costs.
We deliver CCTV, alarm, access control and networking equipment to addresses in England, Scotland and Wales. Orders placed before 2:30pm are normally dispatched for delivery within 1–2 working days. If you are near Wolverhampton, you can also collect from our trade counter.
Where do you deliver?
- England, Scotland and Wales: yes.
- Northern Ireland: we do not ship to Northern Ireland.
How long does delivery take?
Orders placed before 2:30pm are normally dispatched for delivery within 1–2 working days. A working day means Monday to Friday, not counting bank holidays. Orders placed after 2:30pm, or at a weekend, are handled from the next working day.
If we foresee a delay, or we can only send part of a large order, we will contact you to arrange delivery of the rest.
How much is delivery?
Free delivery on orders over £499. Below that, our product prices do not include delivery, and any delivery charge is added at checkout, before you pay.
Can I collect from the trade counter?
You can collect your order from our trade counter at Unit 3, Park View Centre, 243 Dudley Road, Wolverhampton WV2 3JU. Please call first on 01902 902251 so we can have your order ready. We are open Monday to Friday 9:00am–4:30pm and Saturday 10:00am–4:00pm, closed Sunday. Installers can read more about the Wolverhampton trade counter.
What should I check when it arrives?
- Please check your delivery address carefully when you order.
- If a delivery fails because nobody was available, or the address was wrong, the cost of sending it again is yours.
- Check your goods when they arrive. Once delivered, they are your responsibility.
Full details are in our terms and conditions. To send something back, see our returns and cancellation policy.
Delivery questions
Can I buy CCTV equipment online and have it delivered to every part of the UK?
You can buy online and have it delivered to England, Scotland or Wales. We do not ship to Northern Ireland at the moment.
Is delivery free?
Yes, on orders over £499. Below that, the delivery charge is shown at checkout before you pay.
What time do I need to order by?
Order before 2:30pm. Orders placed before then are normally dispatched for delivery within 1–2 working days.
Can I have equipment delivered straight to a job site?
Yes, as long as the site is in England, Scotland or Wales. Enter the site as the delivery address and make sure someone can accept the delivery.
Can I collect instead?
Yes. Call us first on 01902 902251 and we will have it ready at the Dudley Road trade counter.
Questions about an order? Contact us, see our FAQ page, or call us on 01902 902251.
