CCTV Technical Support
CCTV technical support from an authorised Hikvision partner. Zenith Security Co. helps installers, businesses and homeowners set up, fix and get the most from the CCTV and alarm equipment we supply. Talk to us on the phone, book a remote session, or bring your questions to our trade counter on Dudley Road, Wolverhampton.
- Authorised Hikvision partner
- Supplying since 2012
- Phone, remote and in person
- Installers and end users
How our technical support works
Call or visit
Ring 01902 902251 or call in at the counter. Have the model and serial number from the device label ready, and tell us what the system was doing before the fault.
Remote session
For network jobs such as remote viewing, app set-up and adding cameras, book a session on our support page and we'll work through it with you on your Windows PC.
Fixed or escalated
If it's a setting, we sort it with you there and then. If it's a hardware fault, we take you through the return. As an authorised Hikvision partner we can also escalate to Hikvision's own technical support.
What we help with
Set-up and configuration
Activating new devices, adding cameras to a recorder, recording schedules, motion and smart detection rules.
Remote viewing and apps
Hik-Connect, DMSS and other phone apps, devices showing offline, and multi-site viewing on a PC.
Passwords and resets
Forgotten passwords, reset methods for each brand, and what to set up so the next reset is quick.
Hard drives and storage
Uninitialised or failing drives, sizing storage for the days of footage you need, and exporting footage.
Firmware and security
Finding the right firmware for your exact model and updating it safely, plus strong passwords and secure remote access.
Networking and PoE
IP addressing, PoE budgets, switches and cable runs, so cameras power up and stay connected.
We support the CCTV and alarm equipment we supply, including Hikvision, HiLook by Hikvision, Dahua and Uniview CCTV, and Texecom intruder alarms.
CCTV not working? Quick checks
- No picture: check the camera has power. On a PoE recorder or switch, check the port light and that the PoE budget isn't used up.
- Not recording: check the hard drive status, that overwrite is on, and that each camera has a recording schedule.
- Offline in the app: check the recorder's cloud service (Hik-Connect or P2P) is enabled and online, and that its DNS setting is correct.
- Locked out: don't keep guessing the password, as many devices lock after repeated attempts. Use the brand's reset method instead.
Step-by-step fixes: Hikvision support guide · Dahua support guide · fault finder.
Support before you buy
Technical support starts before the order. We go through your site, camera positions, recorder size, storage and network with you, so the system you buy does what you need.
- Size the drives with our CCTV storage calculator.
- Choose a recorder with the Hikvision NVR buying guide or Dahua NVR buying guide.
- Planning for a business? See commercial CCTV in Wolverhampton.
- See cameras and recorders working in our showroom.
Supplier, not installer
We supply the equipment and support it by phone, remote session and at the counter; we don't fit systems or visit sites. If you need an engineer at the property, we can recommend a qualified trade installer depending on your requirements and area. See how our installer recommendations work.
Installers who buy regularly can apply for a trade account for trade pricing.
Self-help resources
Talk to our technical team
Zenith Security Co., Unit 3, Park View Centre, 243 Dudley Road, Wolverhampton WV2 3JU. Phone 01902 902251; please call before you visit.
We've been supplying CCTV and security equipment since 2012, and we ship nationally to England, Scotland and Wales: orders placed before 2:30pm are normally dispatched for delivery within 1–2 working days.
- Monday to Friday9:00am – 4:30pm
- Saturday10:00am – 4:00pm
- SundayClosed
Common questions
How do I get technical support from Zenith Security Co?
Call 01902 902251, book a remote session through our support page, or visit our trade counter on Dudley Road, Wolverhampton. Please call before you visit.
What should I have ready when I call?
The model number and serial number from the label on the device, what the system was doing before the fault, and, for app or remote viewing problems, access to the recorder and a Windows PC on the same network.
Which brands do you support?
The CCTV and alarm equipment we supply, including Hikvision, HiLook by Hikvision, Dahua and Uniview CCTV and Texecom intruder alarms.
Do you come out to site?
No. We're a supplier, not an installer, so support is by phone, remote session and at the counter. If you need an engineer on site, we can recommend a qualified trade installer.
Do you support installers as well as end users?
Yes. Installers who buy regularly can apply for a trade account for trade pricing.
